Important: By using u365, you agree to this Privacy Policy. Your data is never sold to third parties.
01 Introduction
U365 (referred to as "we", "us", or "the platform") takes your privacy seriously. This Privacy Policy explains what personal information we collect when you use the u365 website or app, how we use it, and how we keep it secure.
This policy has been developed in line with international data protection standards. We believe transparency is the foundation of trust — which is why our Privacy Policy is written in plain, straightforward language that our members in Bangladesh can easily understand.
By registering on or using u365, you are considered to have read and agreed to this Privacy Policy.
02 What Information We Collect
U365 collects two types of data — information you provide directly, and information collected automatically.
a) Information You Provide:
- Name, date of birth & gender
- Email Address & Mobile Number
- Current address & country
- National ID (NID) or passport number (for KYC)
- Payment method details (Mobile Banking/Nagad/Rocket number)
- Messages & Complaints Submitted to Customer Support
b) Automatically Collected Information:
- IP Address & Device Type
- Browser history & session data
- Login time, betting history & transaction records
- Behavioral Data Collected via Cookies & Tracking Pixels
- Geolocation Data (approximate)
| Type of Information |
Purpose of Collection |
Mandatory? |
| Name & Date of Birth |
Account Verification & Age Confirmation |
Yes |
| Mobile & Email |
Security Notifications & Communications |
Yes |
| NID/Passport |
KYC Verification & Anti-Money Laundering |
For Withdrawals |
| Payment Information |
Deposit & Withdrawal Processing |
For Transactions |
| IP & Device Data |
Fraud Prevention & Security |
Automatic |
03 How Your Information Is Used
U365 uses collected data only for specific, legitimate purposes. We never use your information unnecessarily.
- Account Management: To manage registration, login, and profile updates smoothly.
- Payment Processing: To process deposits and withdrawals quickly and securely.
- Ensuring Security: To prevent fraud, multiple accounts, and cyberattacks.
- Fulfilling Legal Obligations: To comply with KYC, AML (Anti-Money Laundering), and regulatory requirements.
- Service Quality Improvement: To analyze user experience and improve the platform.
- Personalized Offers: To show you relevant bonuses and promotions based on your preferences.
- Customer Support: To resolve your issues quickly and effectively.
Your data is never sold or shared with advertisers or unrelated third parties.
04 Data Sharing & Disclosure
U365 may share data only in the following limited circumstances:
- Payment Processors: To process transactions with Mobile Banking, Nagad, Rocket, or your bank.
- Technology Service Providers: For hosting, cloud storage, or cybersecurity services — all operating under strict confidentiality agreements.
- Legal Authorities: When required by a court order, a lawful request from an investigative authority, or a directive from a regulatory body.
- Game Software Providers: Limited data may be shared to ensure game fairness.
All third parties are contractually bound to uphold u365's privacy standards and may not use your data for their own purposes.
05 Cookie Policy
U365 uses cookies to enhance your browsing experience and maintain platform functionality.
Types of cookies we use:
- Essential Cookies: Essential for login sessions and security — these cannot be disabled.
- Functional Cookies: To remember your language preference and settings.
- Analytics Cookies: To analyze how many users visit each page and how long they spend on it.
- Marketing Cookies: To show you relevant ads and offers (you may opt out at any time).
You can manage cookies through your browser settings. However, disabling essential cookies may affect the platform's functionality.
06 Data Retention Period
U365 does not retain your data longer than necessary. How long we keep it depends on the type of data and the purpose for which it was collected.
- Account Information: For the duration of active membership and up to 5 years after account closure (as required by law).
- Transaction Records: A minimum of 7 years, in accordance with financial regulatory requirements.
- KYC Documents: Up to 5 years after the end of the relationship.
- Cookie Data: Session cookies are deleted when the browser is closed; persistent cookies last up to 2 years.
- Support Messages: Up to 2 years after resolution.
Once the retention period ends, data is securely deleted or anonymized. Under no circumstances is unnecessary data retained.
07 Security Measures
U365 uses industry-leading security technology to keep your data safe.
- SSL/TLS Encryption: Every data transfer is encrypted, from the moment you access the website.
- Two-Factor Authentication (2FA): An additional layer of protection can be added to your login.
- Firewall & DDoS Protection: Prevention of unauthorized access at the server level.
- Regular Security Audits: Regular audits conducted by third-party security experts.
- Restricted Access: Only authorized personnel can access the necessary data.
- Data Backup: Regular encrypted backups stored in a secure location.
Please note that no transmission over the internet can be guaranteed to be 100% secure. Keep your password strong and never share it with anyone.
08 Your Rights
As a u365 member, you have the following rights regarding your data:
Right to Access Your Data
You may request to know what information we hold about you.
Right to Rectification
You may request corrections to any inaccurate or outdated information.
Right to Erasure
You may request deletion of your data where no legal obligation requires us to retain it.
Right to Object to Processing
You may object to the use of your data for specific purposes.
Right to Data Portability
You may request a copy of your data and ask for it to be transferred elsewhere.
Right to Restriction
You may request that data processing be restricted in certain circumstances.
To exercise these rights, email us at [email protected]. We will respond within 30 days.
09 Third-Party Links & Services
The u365 platform may integrate certain third-party services — such as payment gateways, game software providers, and others. These services operate under their own privacy policies.
- U365 is not responsible for the privacy practices of third parties.
- Payment processors (Mobile Banking, Nagad, etc.) operate under their own security standards.
- Game software providers receive only the minimum data necessary for game functionality.
- All third parties have signed data protection agreements with u365.
10 Protection of Minors' Data
U365 is strictly for users aged 18 and above. We do not knowingly collect or process personal data from minors.
- Date of birth is verified at the time of registration.
- Age is verified through KYC in cases of suspected underage activity.
- If any data belonging to a minor is collected inadvertently, it will be deleted as soon as we become aware.
If your child has created an account on u365, contact us immediately at
[email protected]. We will act promptly.
11 Privacy Policy Changes
U365 reserves the right to update this Privacy Policy as needed. In the event of changes:
- For significant changes, a notification will be sent to your registered email address.
- The "Last Updated" date at the top of this page will always reflect the most recent revision.
- Continued use of the platform after any changes constitutes acceptance of the updated policy.
- If you do not agree with this policy, you may request to close your account.
Visit this page regularly to stay up to date with the latest version of our Privacy Policy.
12 Contact Us
For any privacy-related questions, complaints, or to exercise your rights, please contact our Data Protection Team:
Response Time: Within 30 days at most
Live Chat: Available 24/7 (for general inquiries)
We take every request seriously and are always ready to respond as quickly as possible.